服务条款Terms of Service

Last updated: · Provided by (“we”, “us”, “Journeyor”) · Contact:

1. Acceptance

These terms are the agreement between you (on behalf of the business you represent; “you” or the “Customer”) and us for the use of the website journeyor.com and the ERP service (the “Service”). By opening an account, authorizing a store or otherwise using the Service you confirm that you are entitled to act for that business and agree to these terms. If you have signed a separate order form or service agreement with us, its terms take precedence.

2. The Service

Journeyor is a web-based ERP for Amazon sellers providing multi-store management, profit and cash-flow accounting, advertising management, inventory and shipments, multi-channel fulfillment (MCF), after-sales and returns. The features available are those the Service actually provides at the time of use; we continually update and improve the Service and may change or retire individual features, giving advance notice of material changes.

3. Accounts

• The Service is for business use only; the person opening an account must be at least 18 and authorized to act for the business.
• You are responsible for opening accounts for team members, assigning roles and permissions, and promptly removing members who leave; everything team members do in the Service is treated as done by you.
• You must keep login credentials safe; we recommend two-factor authentication on every account. Notify us immediately of any unauthorized access.
• Business and contact information you provide must be accurate and kept up to date.

4. Authorization of Amazon and other third-party accounts

• Through Amazon's official authorization flow you authorize us to access your store's data and to carry out actions you initiate in the Service on your behalf (for example creating MCF orders or creating and editing ads). You confirm you are entitled to grant this authorization for the store.
• You must comply with Amazon's policies and agreements; the consequences of your breach of Amazon's policies are yours.
• You may revoke authorization at any time in Seller Central; the related features then stop working and data is deleted as described in the Privacy Policy.
• The same applies when you connect a mailbox or other third-party service, together with that third party's terms.
• The Service depends on the availability and accuracy of Amazon's APIs. API changes, throttling, delays or errors on Amazon's side are outside our control; we do our best to adapt and to warn you, but are not responsible for their effects.

5. Your data

• Your store data, business records and uploaded files belong to you. You grant us the right to process them to the extent necessary to provide the Service, as described in the Privacy Policy.
• You warrant that you are entitled to provide this data to us and that your handling of any buyer personal information in it complies with applicable law and Amazon's policies.
• Within 30 days after termination you may request an export of your data, after which we delete it as described in the Privacy Policy.
• Figures the Service produces (such as P&L and cash flow) are calculated from your data and the costs you enter; their accuracy depends on that input. They are for management reference only and are not financial, tax or legal advice.

6. Acceptable use

You must not:

• use the Service for any unlawful purpose or in breach of the policies of Amazon, Google or other third parties;
• attempt to access another party's store data, accounts or our systems without authorization, or bypass permission controls;
• reverse-engineer, copy, resell or provide third-party access to the Service without our written consent;
• scrape the Service in bulk by automated means or use it in a way that interferes with its normal operation;
• upload content containing malicious code or infringing others' rights.

If you breach this section we may suspend or terminate your use and, where appropriate, notify Amazon or the relevant authorities.

7. Fees and payment

• Fees, billing periods and payment methods are as set out in the quote or order form confirmed by both parties. Early-customer pricing is locked for the agreed term.
• Fees exclude taxes; applicable taxes are your responsibility.
• If payment is overdue we may suspend the Service after notice and restore it on payment; we will try to backfill any data-sync gap caused by suspension but cannot guarantee it.
• Fees paid are non-refundable except where the law or an agreement between us provides otherwise.

8. Availability

• We aim to keep the Service stable and available and give advance notice of planned maintenance.
• The Service may be temporarily unavailable because of maintenance, faults, network problems, third-party outages or force majeure; we restore it as quickly as we can.
• We make regular encrypted backups, but you should still keep your own important source documents.

9. Intellectual property

The Service's software, interface, documentation and trademarks (including “纵途”, “Journeyor” and the logo) belong to us. These terms grant you no rights other than to use the Service as agreed. We may freely use suggestions and feedback you give us about the Service without payment.

10. Confidentiality

Each party keeps the other's non-public information learned in the course of the relationship (including your business data and our technology and pricing) confidential and uses it only to perform these terms, except where disclosure is required by law. This obligation continues for 3 years after termination; obligations regarding personal information do not expire.

11. Disclaimer

The Service is provided “as is”. To the fullest extent permitted by law we make no express or implied warranties, including of merchantability, fitness for a particular purpose, or uninterrupted or error-free operation. Data shown in the Service comes from Amazon and from your own entries; we are not responsible for its accuracy or completeness or for business decisions made on it.

12. Limitation of liability

To the fullest extent permitted by law we are not liable for any indirect loss, loss of profit, business interruption or loss of data arising from these terms or the Service, and our total liability to you shall not exceed the fees you paid us in the 12 months before the event giving rise to the claim. Nothing in this section limits either party's liability for damage caused intentionally or by gross negligence, or for personal injury.

13. Termination

• You may terminate the Service at any time by notifying us and revoking authorization in Seller Central.
• Either party may terminate if the other materially breaches these terms and fails to cure within 15 days of written notice.
• We may discontinue the Service on 30 days' notice; if we do, we refund prepaid fees for the unused period pro rata.
• After termination, the export and deletion provisions of Section 5, Sections 9 to 12 and Section 14 continue to apply.

14. Governing law and disputes

These terms are governed by . The parties will first try to resolve any dispute amicably; failing that, disputes are submitted to the competent courts at our place of business, unless mandatory law provides otherwise.

15. General

• We may update these terms; material changes are announced at least 30 days in advance in the Service or by email, and continued use after notice constitutes acceptance.
• If any provision is held invalid, the remaining provisions stay in effect.
• You may not assign your rights or obligations under this agreement without our written consent.
• If the Chinese and English versions of these terms differ, the Chinese version prevails.

16. Contact

Email: